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HP To Focus on Services with New Print Division

By IDG News Service Tue, Sep 15, 2009

HP formed a new print services division with a focus on managing print, imaging hardware and software in enterprises. “The Managed Enterprise Solutions division aims to unify disparate hardware such as copiers, printers and scanners in order to cut hardware and printing costs,” said Vyomesh Joshi, Executive VP- Imaging and Printing Group, HP. The unit will also provide software that puts scanned or printed documents in workflow systems to make document management easier, claimed the company.

The company's attention has been geared toward hardware and supplies, but software and services surrounding printing and imaging are a growing opportunity, added Joshi.

“There is more to printing than just hitting the print button. For example, software provided with managed services could enable an invoice to be scanned, which can automatically be put into a company's payroll system. The automation reduces the number of steps and costs required to manage the document,” said Roger Douglas, Director-Managed Print Services, HP. The documents can also be secured through a service by establishing a status to ensure documents aren't appended, he added.

The company has also expanded the availability of a program that guarantees savings for customers who sign up for its print services. Under the plan, HP assesses a company's imaging and printing environment and calculates the possible savings a company can realize. If customers haven't realized the savings in a year, HP will make up the difference with a credit that can be used for their next printing services contract, said Joshi.

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