After the steady follow up and implementation, the end result not only surprised the end user but the solution provider Keen and Able as well. Gupta says, “We ourselves were very surprised by the improvement shown in the systems deployed by us. In fact, when we got a call from the CIO of Sheela foam, we were little unsure about the magnified output shown by the system.”
In fact, it was so very unexpected that Gupta ignored it by assuming that it was part of the settling processes of the system and it would be best to measure the output once the entire system settles down. He says, “When it was discussed with us that the performance of the system has increased manifold than promised we first thought it could be a temporary phenomenon and chose to sit back and watch. But over a period of time, the extraordinary performance continued and it was time for us to be really shocked.”
One possibility that Gupta felt that could have probably triggered the massive change in the output was the bad job by the earlier provider. He further adds, “At one point we thought perhaps either the earlier system was too badly configured or may be its some kind of miracle. But then at the end of the day, we had a happy customer which is what matters to us the most.”
The increase in the performance levels of the systems has not only benefitted the end customer but also brought in a lot of goodwill to the solution provider and one of the best testimonials Keen and Able could ever display in its presentation to prospective the customers.
The project turned out to be an eye opener for the results that an open source technology could deliver. Gupta asserts, “The lesson learnt was the ground breaking difference that open source could make in the real world. All these days we would talk about the system being cost effective and efficient. However, the quantum of difference that it could bring in was sort of unclear. One never imagined the benefits that would be accrued to the customer in terms of performance and cost effectiveness. Today we have more confidence in presenting and quantifying the benefits to the customer.”
It was an unexpected call, but the caller was familiar. It was a client call after all and Varad Gupta, CEO of Keen and Able, wasn’t a least bit surprised that the client wanted to speak to him. But, what certainly surprised Gupta was what the client had to tell him. After six long years of hesitation and deliberation, Pertisth Mankotia, Head - IT, Sheela Foam, told Gupta that he was ready to make the switch to open source for his mission critical applications. And with that Gupta’s persistence and patience finally looked to be paying off.
Though not new to using open source technologies, Sheela Foam, the makers of Sleepwell mattresses and among the top five manufacturers of flexible Polyurethane Foam (PU) in India with a distribution network of 70 distributors and 3,000 dealers, was initially extremely reluctant to adopting open source for its mission critical applications. Reason: These applications had to be available 24x7 and more importantly the thought of why change something when its working fine.