The largest specialty packaging company, Essel Propack, based in Mumbai and functioning through 21 facilities across 13 countries, faced some complications early last year. Without a centralized mailing solution for its 700 plus users, the business was mounting with hiccups in its mailing system resulting in spiralling bills for voice calls. Spread across four continents over varied time zones and different IT infrastructure, these facilities catering to diverse packaging needs of consumers demanded a robust, scalable, and an affordable solution. “We wanted to have a centralized mailing solution encompassing a common directory and address book for efficient messaging capability,” says Zoeb Adenwala, Global CIO, Essel Propack. Apart from messaging, features such as SharePoint, Office Communications Server, Digital Rights Management, Forefront client security, etc, were also essential for improved user productivity.
In May 2008, the Essel team mapped its basic requirements of designing a Microsoft Exchange 2007 solution. “The landscape demanded around 22 blade servers, which included collaboration applications like SharePoint, OCS for instant messaging, rights management server, and Symantec’s mail archiving solutions,” says Adenwala.