CA Technologies: Infrastructure Management is Our Forte | Stephen Miles | VP, Service Assurance, APAC, CA Technologies | Interviews | ChannelWorld.in

PARTNER HOTLINES

CA Technologies: Infrastructure Management is Our Forte

Interviewed on Feb 20, 2013 by Shantheri Mallaya, Channelworld Stephen Miles, VP, Service Assurance, APAC, CA Technologies, talks about the company’s role as an innovator in the converged infrastructure space.
Stephen Miles
Stephen Miles, VP, Service Assurance, APAC, CA Technologies There are a lot of wannabes who claim to do infrastructure management. But, as far as core capabilities are concerned, there is no one even close to us.

Interview Questions

Full Interview with Stephen Miles

CW : CA Technologies formally announced its converged infrastructure solution as an integral part of its services assurances portfolio a few months ago. What does this bring to the table for customers and what is the way forward for the converged platform in India?

MILES: Yes, CA Technologies did formally announce the availability of its next generation infrastructure management product in India. We have about 20 years of experience and market leadership. The new solution has the spectrum to become infrastructure management version 1.0, with a natural evolution driving it, and the capability to devolve and be driven further as a purpose-built concept.

Infrastructure management has gone on from traditionally being a boring and uninteresting piece to becoming one of the most strategic parts of the business. We built the design with multiple, key customers (68), which includes some of the most ambitious large enterprises and start-ups across the world.

CW : CA Technologies was talking about scouting for acquisitions a while ago in order to enhance its converged infrastructure portfolio across geographies. India was also on the radar. What has happened since?

MILES: While we cannot pre-empt the possibility of acquisitions as yet, I can say with some confidence that India is a major operation for us. We look at technologies not only from a sales and marketing point of view, but also from an IT service provider perspective, and from a brand strengthening perspective. The other dimension is the incredible investments in R&D in India. The proximity to prominent universities and technical establishments make it viable and lucrative for us to make this a very important initiative worldwide. A large component of the products is delivered from ITC, our R&D facility in Hyderabad. One-third of our total products get serviced out of the R&D setup here. The other products within the service assurance family are also being developed out of here. So, that explains how critical India is and continues to be.

 

CW : With the evolution of the infrastructure layer, how does your converged infrastructure portfolio fit into your larger datacenter strategy?

MILES: The evolution of infrastructure has traversed beyond the datacenter; it encompasses enterprise networks and service provider networks. Cross application experiences have changed and the requirement around delivery is becoming crucial. For us, infrastructure management is about addressing these requirements and also recognizing the fact that there are complexities. There are a lot of wannabes there, who claim to do infrastructure management. But, as far as the core capabilities are concerned there is no one even close to us, be it next generation analytics or be it in the modules.

CW : Gartner’s Magic Quadrant has placed CA as an innovator in the infrastructure management space for a while now. How are your discussions with customers driving the innovation story further?

MILES: I reiterate that CA Technologies is the only company which has true end-to-end capability. We do network and datacenter system management extremely well. We manage the application layer more comprehensively than any other company. We are the first company to take application performance management (APM) to the infrastructure layer. We are also the first company to blend that and integrate with analytics in a full-blown manner. These aspects are hard to do. We are helping customers and partners get access to next- generation, revenue-generating infrastructure by making it a part of the same fabric, through the idea of actionable intelligence. The new platform talks about convergence as a unified platform. That is proof of our innovation bandwidth.

The virtual, hybrid cloud is a single platform that works 25x faster problem resolution. It is benchmarked against industry standards as well as our own products. If CIOs are to be spend 4x or 5x on licensing, the hidden costs can be astronomical. Instead, they could get onto one platform, and reduce downtime and costs.

 

CW : The flavor of discussions might be still restricted to the larger enterprises. That essentially keeps your clientele restricted to service providers.

MILES: No, not at all. It’s a myth that managing complexity is restricted to the large enterprise. For an organization, composite data becomes critical to demystify. As we see it, the difference between the large enterprise and the smaller organization lies not in the challenges but in the consumption models. Large enterprises would also be looking at alternate models. With the new platform, we are also looking at newer routes to market. The emerging enterprise would state the problem, budget and consumption—on premise or otherwise. At a discussion level, we are looking at creating joint solutions and looking forward to these conversations more often. Undoubtedly, our service providers are our strong allies. But, they will function at multiple levels through multiple models—they will liaison with the SIs or host the service or resell. This helps them, and ultimately us, to reach a wider segment of the market. Our service provider traction and success has been phenomenal. 

CW : So, in a very volatile market such as India, how is the service provider community being enabled? What is your approach to this?

MILES: We have a team to work with service partners to help them build revenue streams, help them add skills so that they are able to go, deploy, consult, and solve customer painpoints.  With the new platform, we will address the needs of customers with simpler architecture. In India, it is a fact that there is a greater flight of talent which means there is a greater need to focus on enablement, training and certification. We are working with the IT service partners as global partners. Our global service provider (GSP) is a separate focus team.  We leverage education (a separate function) whenever we need.

CW : As a global spokesperson, what is your third person take on the existing and future challenges in this market?

MILES: Challenges exist. Certain observations that I have made can be specific or generic. There has been this desire, trend, fashionable among customers to claim “We outsource everything.” The reality, going forward, is that some of the assets have to be brought back in-house like strategic components. All said and done, outsourcing is vital. So, it is the hybrid model that will typically take precedence. Ironically, while this gives the organization larger business control, it poses for an IT manager, a new set of challenges. He needs technology that will drive the process and facilitate optimum decision making. We as a company will have to think ahead for a market like India, 10 years down the line—keeping TCO, BOM and ROI rationalization as an objective. The market will mature. We are optimistic and confident that the larger message will reach the right people. We have huge expectations from our converged infrastructure solutions.

Other Latest Interviews

EDITOR'S PICK

How to Work with Millennials

Millennials – they're disobedient, they ask too many questions and I can't relate to them. Does this sound like you? If so, it's high time you made working with this fearless, tech-savvy age group a top priority, because if they're not working with you, they're with your competitors, and you're going to lose valuable competitive advantage.

Profile: Microsoft's Phil Goldie

Microsoft's partner boss discusses Cloud, wine and M&A.

5 Freshly-funded Cloud Computing Companies Worth Watching

Investors made a crowd around the cloud this week, investing $175 million in companies focused on everything from storage to the WAN to the supply chain.

Tech Chat

Collaborating To Outcome Based World: Priyadarshi Mohapatra, Avaya

Priyadarshi Mohapatra, Managing Director, India and SAARC, Avaya, on how IT is transitioning from a keep-the-lights-on role to one that enables customers to deliver results.

The Dawn of the Digital Age: Akhilesh Tuteja, KPMG

The development of digital infrastructure will be a key growth driver for technology and solution providers. 

Paradigm Shift from End-Users to User-First : Parag Arora,Citrix

Parag Arora, Area Vice President and India Head, India Sub-continent, Citrix, says new technologies will force organizations to take a user-first approach in 2015.

Mobile and Cloud Are Gamechangers of the Future: Karan Bajwa, Microsoft

Karan Bajwa, Managing Director, Microsoft India, says, in  2015, organizations will adopt a mobile-first and cloud-first strategy to get ahead of competition.

A Network for the Internet of Everything : Dinesh Malkani,Cisco

Dinesh Malkani, President, India and SAARC, Cisco, talks about IoT and the significant technology transitions in the networking world.

Moving to the Third Platform: Jaideep Mehta, IDC

Cloud and mobility are the two technologies that will fuel the rapid adoption of the third platform in India.

Envisaging a Holistic Security Strategy For 2015: Sanjay Rohatgi,Symantec

Sanjay Rohatgi, President–Sales, Symantec India, says the company has a set of holistic solutions in place to secure organizations from security threats. 

Beating the Bad Guys: Sivarama Krishnan, PwC

Organizations will need to turn inwards to establish robust information security strategies.

Building Capabilities for a Digital Tomorrow: Alok Ohrie,Dell

Alok Ohrie, President and Managing Director, Dell India, on the company’s investments to build end-to-end solutions and delivery capabilities for a digital world.

SLIDESHOWS

CEO Comebacks: For Better or for Worse?

We bring to you six global CEOs who made the idea work, or not.

Datacenters in the Weirdest Places

A peek into some of the most unusual datacenter locations in the world. Here are 13 datacenters that are built in unusual locations like mines, ships, trucks and even a nuclear collidor. Taking about common wisdom, eh?

12 LinkedIn Mistakes IT Pros Make

LinkedIn is the go-to place for IT pros to market themselves, connect with co-workers, find former colleagues, and meet-up with like-minded folks. Take a few minutes now to make sure your profile showcases your accomplishments, and skills. Here are some common mistakes to avoid.

ChannelWorld Survey: State of the Market 2014

Partners poll their sentiments, expectations, pain points, and challenges for the coming year.

6 Leaders Who Headed for an Abrupt Exit

The abrupt exit of top leaders of Indian and global tech companies this year, with many of them citing ambiguous reasons, surprised the technology world.

FAST TRACK

Kamtron Systems

Transitioning towards a service-oriented company will boost our growth, believes Kavita Singhal, director, Kamtron Systems.

TIM Infratech

Delivering ‘best of breed’ technologies to enterprises is key to success, says Monish Chhabria, MD, TIM Infratech

Mudra Electronics

A vendor-agnostic strategy helped us sustain business, says Bharat Shetty, CMD, Mudra Electronics.

Systematix Technologies

Our USP is a customer-friendly approach backed by services, says Akhilesh Khandelwal, Director, Systematix Technologies.

CorporateServe Solutions

Our ability to turnaround complex ERP projects in record time is what gets us customer referral, says Vinay Vohra, Founder & CEO, CorporateServe Solutions.

KernelSphere Technologies

We are emerging as an end-to-end systems integrator, says Vinod Kumar, MD, KernelSphere Technologies.

Uniware Systems

We constantly validate emerging technologies for first-mover advantage, says Vergis K.R., CEO, Uniware Systems.

Astek Networking & Solutions

An innovative approach helps us stay successful, says Ashish Agarwal, CEO, Astek Networking & Solutions.

CSM Technologies

Our approach is backed by innovation and simplicity, says Priyadarshi Nanu Pany, CEO, CSM Technologies.

EMC PARTNER SHOWCASE

Partnering for Profitability

Atul H. Gosar, Director, Network Techlab, shares how the company’s association with EMC has provided it with a competitive edge and a wide customer base, leading to increased profitability.

Sponsored Content

Promising Pipeline

Venkat Murthy, Prime Mover, 22by7 Solutions, shares how EMC brings in competitive edge by enabling technology, GTM and lead generation, helping 22by7 acquire new customers and retain old ones.

Sponsored Content

Powerful Performance

Deepak Jadhav, Director, VDA Infosolutions, says initiatives by EMC around training and certification have helped the company’s staff improve its performance and enhance customer experience.

Sponsored Content

Performance Booster

Rajiv Kumar, CEO, Proactive Data Systems, says that the solution provider’s association with EMC has helped expand its customer base and added value to existing offerings.

Sponsored Content

Pursuit of Profitability

Santosh Agrawal, CEO, Esconet Technologies, shares insights on how the systems integrator’s association with EMC has spelled sustained success over the years.

Sponsored Content

Non-Performance is Not an Option

Nitin Aggarwal, Director, Trifin Technologies, shares insights on how the association with EMC has helped the system integrator stand out and empowered its personnel to deliver consistent performance.

Sponsored Content

SOCIAL MEDIA @ CW India
SIGNUP FOR OUR NEWSLETTER

Signup for our newsletter and get regular updates.