Real-time IT Should be the Goal of Systems Management: ManageEngine | Shailesh Kumar Davey | Vice President, Engineering, ManageEngine | Interviews | ChannelWorld.in

PARTNER HOTLINES

Real-time IT Should be the Goal of Systems Management: ManageEngine

Interviewed on Jul 31, 2013 by Radhika Nallayam, ChannelWorld Shailesh Kumar Davey, Vice President, Engineering, ManageEngine on why he thinks systems management is a lot less complicated than what it is.
Shailesh Kumar Davey
Shailesh Kumar Davey, Vice President, Engineering, ManageEngine Most of the vendors offer very complex management suites that are not just expensive, but also complicated to install and maintain.

Interview Questions

Full Interview with Shailesh Kumar Davey

CW : Why do you call yourself an emerging alternative to traditional systems management frameworks? Isn’t that a bit ironical for a company that has been around since 1996?

Davey: If you look at the big folks in the industry, you will see that they are heavily focused on sales and marketing. To make up for those heavy investments, they ensure the customer pays up more. That’s why most of the vendors offer very complicated management suites that are not just expensive, but also complicated to install and maintain. As a customer, you are reliable on an army of consultants to install those products. Management of these products is another headache for the rest of your life.

At ManageEngine, we believe that these complexities are unnecessary. We are less focused on sales and marketing and more towards R&D to bring out products that are affordable and simple to use. We also believe in the philosophy of ‘try it before you buy it’. So all our products have a free trial version available on the web. To make this model successful, the most important thing was to ensure our products easy to install and use. That’s the reason our products are pre-packaged.

CW : But this differentiator will only get you so far. The market is very competitive.

Davey: This was the story we started off with and that surely gave us a lot of mind share in the market. Today we have about 72,000 customers globally. But as the market progressed, customer demands also changed. Our efforts currently are more one delivering real time IT. IT users in enterprises are expecting everything they experience in their consumer world—be it the use of social media or plenty of other applications. And they expect the IT department to respond in real time. So IT has to be real time in many aspects, right from identifying a problem in the infrastructure to fixing it.

Enterprise IT department also needs a dedicated collaborative approach to be efficient and quick. We focus on providing multiple tools that help customers achieve these goals. We give our customers the option of buying these tools as point solutions or as a full stack of integrated IT management.

CW : That means, the way an enterprise looks at systems management has changed.

Davey: Cloud, virtualization and mobility have changed a lot of things in enterprise IT. So a CIO should also be the chief learner first. He can not wish away the changes and he should in fact look at tools that will help him bridge the gap between legacy applications and the new age IT.

Consumerization of IT is a big reality. Data center consolidation and management is a big area for us now; so is MDM. A lot of our desktop management effort will now be channeled towards MDM, because that’s where we see a lot action due to factors like BYOD.

CW : Are your products used predominantly by small and mid-sized customers?

Davey: We have customers in the SMB as well as the enterprise sector. We are also present in the service provider market. In an enterprise, however, our products are typically used initially at the department level and are then gradually standardized across the organization. We also have many MSP and remote infrastructure providers as our customers.

Currently, ManageEngine has a hybrid go-to-market model. But almost 60 percent of our business in India is driven through our channels.

Radhika Nallayam is a special correspondent for ChannelwWorld India. Send your feedback to radhika_n@idgindia.com Follow Radhika on Twitter at @radhikanallayam

Other Latest Interviews

EDITOR'S PICK

Forecast 2015: IT Spending On An Upswing

As purse strings loosen up, CIOs blend innovation into 2015 IT budgets, but security and cost containment remain top priorities.

‘Security Compliance is Not a Proactive Phenomenon in India’

Pavan Duggal, Cyber Law Expert at the Supreme Court of India, explains why channel partners need to look beyond the IT Act 2000 as the security standards, given today’s fast-changing threat landscape, rapidly evolve.

IT is Indispensable for Business Optimization: David Aires, Intel

David L. Aires, VP, Information Technology Group, and GM, Information Technology Operations, believes security to be the biggest challenge in the current IT environment.

Is the CIO Role Nearing Extinction?

New technologies are shifting power to the hands of the user, endangering the CIO role. But do Indian CIOs consider that a threat or an opportunity? 

The Authentication Market is Big Play for Channels: Gaurav Chawla, Gemalto

We are building a partner network to address the increased demand for authentication solutions across India, says Gaurav Chawla, Director, IAM, Gemalto India.

Versatile Infosecurity: Riding the Security Wave

It takes vision and persistence to stay on top of the security curve. Versatile Infosecurity has mastered that art.

How Futurenet Technologies Helped Sterlite Copper Adopt Next-gen Client Computing

Sterlite Copper was able to successfully adopt next-gen client computing facilities with hand-in-hand assistance from Chennai-based Futurenet Technologies.

DigitalTrack Solutions: Right on the Security Track

DigitalTrack is keeping pace with the changes in the IT security space through DDoS and WAF solutions and is pushing security audits as part of its next move.

SLIDESHOWS

6 Leaders Who Headed for an Abrupt Exit

The abrupt exit of top leaders of Indian and global tech companies this year, with many of them citing ambiguous reasons, surprised the technology world.

Gartner Executive Summary Survey 2014

Gartner's Annual CIO Survey highlights the trends that will drive organizational IT spend in 2014.

10 Overhyped Tech Products That Crashed and Burned

The demos blew everyone away. Then reality hit.

Gartner Executive Summary Survey 2014

Gartner's Annual CIO Survey highlights the trends that will drive organizational IT spend in 2014.

ChannelWorld Survey: State of the Market 2014

Partners poll their sentiments, expectations, pain points, and challenges for the coming year.

FAST TRACK

Mudra Electronics

A vendor-agnostic strategy helped us sustain business, says Bharat Shetty, CMD, Mudra Electronics.

Systematix Technologies

Our USP is a customer-friendly approach backed by services, says Akhilesh Khandelwal, Director, Systematix Technologies.

CorporateServe Solutions

Our ability to turnaround complex ERP projects in record time is what gets us customer referral, says Vinay Vohra, Founder & CEO, CorporateServe Solutions.

KernelSphere Technologies

We are emerging as an end-to-end systems integrator, says Vinod Kumar, MD, KernelSphere Technologies.

Uniware Systems

We constantly validate emerging technologies for first-mover advantage, says Vergis K.R., CEO, Uniware Systems.

Astek Networking & Solutions

An innovative approach helps us stay successful, says Ashish Agarwal, CEO, Astek Networking & Solutions.

CSM Technologies

Our approach is backed by innovation and simplicity, says Priyadarshi Nanu Pany, CEO, CSM Technologies.

ETSC Computers

We want to be recognized as a complete solution provider, says Kailash Gupta, Director, ETSC Computers.

VIDEOS

Arun Parameswaran on VMware’s Cloud, Mobile, SDx Strategy

Arun Parameswaran, MD, VMware India, talks about transformation, strategy, roadmap, and VMware’s role in driving the shift to cloud, mobile, and SDx.

Parag Arora, Citrix: Our Portfolio Will Augment Our Strategy

Parag Arora, Area Vice President, Citrix India, elaborates on his action plan for the company after taking over operations in India.

Shibu Paul, Array Networks: ADN is a Great Business Opportunity for Channels

Shibu Paul elaborates on how Array Networks is empowering its partner ecosystem to address the modern datacenter challenges in India.

Scott Robertson, WatchGuard: We are an End-to-End Security Solutions Company

Scott Robertson of WatchGuard elaborates on the company’s partner roadmap in India and its subsequent shift in the security space.

Gaurav Ahluwalia, R&M: Channels Will Accelerate Our Datacenter Business

Gaurav Ahluwalia of R&M speaks on the company’s renewed focus to build its channel ecosystem and address the datacenter demands of India Inc.

Venkat Murthy, 22by7 Solutions: Real Value is in Solutions

Venkat Murthy, Prime Mover, 22by7 Solutions, elaborates on the need to look at a solutions approach rather than a mere hardware approach.

What Channel Partners Can Learn from a Sahara Adventurer

Steve Donahue, a desert adventurer and a best-selling author, takes experiences from this travels in the Sahara and turns them into lessons for channel partners, as they navigate the shifting sands of today's business and IT environment.

Rahul Agarwal, Lenovo: Profitability and Value Proposition are Vital

Rahul Agarwal, executive director, Commercial Business Segment, Lenovo India, talks about Lenovo’s renewed channel strategy and why the company is now an attractive proposition for its partners.

EMC PARTNER SHOWCASE

Partnering for Profitability

Atul H. Gosar, Director, Network Techlab, shares how the company’s association with EMC has provided it with a competitive edge and a wide customer base, leading to increased profitability.

Sponsored Content

Promising Pipeline

Venkat Murthy, Prime Mover, 22by7 Solutions, shares how EMC brings in competitive edge by enabling technology, GTM and lead generation, helping 22by7 acquire new customers and retain old ones.

Sponsored Content

Powerful Performance

Deepak Jadhav, Director, VDA Infosolutions, says initiatives by EMC around training and certification have helped the company’s staff improve its performance and enhance customer experience.

Sponsored Content

Performance Booster

Rajiv Kumar, CEO, Proactive Data Systems, says that the solution provider’s association with EMC has helped expand its customer base and added value to existing offerings.

Sponsored Content

Pursuit of Profitability

Santosh Agrawal, CEO, Esconet Technologies, shares insights on how the systems integrator’s association with EMC has spelled sustained success over the years.

Sponsored Content

Non-Performance is Not an Option

Nitin Aggarwal, Director, Trifin Technologies, shares insights on how the association with EMC has helped the system integrator stand out and empowered its personnel to deliver consistent performance.

Sponsored Content

STRATEGIC DIRECTIONS 2014

Driving IT to Make an Impact: IDC

IT is being increasingly viewed as something which would help drive revenue rather than just another cost line-item.

Software-Defined Infrastructure: Forrester

Firms must invest in transforming infrastructure to eradicate complex infrastructure to keep pace with business needs.

Better Safe Than Sorry: PwC

Organizations should create a culture of security that starts with commitment of top executives and cascades to all employees and third parties.

New Skills for a New Era: Gartner

A new talent strategy is required—one that is a key part of the evolving IT strategy and one that focuses on a blend of business and modern IT skills.

The Rise and Growth of Big Data: Ernst & Young

Leading organizations are reaping rich rewards on their investment in big data even as competition struggles to keep pace.

SOCIAL MEDIA @ CW India
SIGNUP FOR OUR NEWSLETTER

Signup for our newsletter and get regular updates.