Real-time IT Should be the Goal of Systems Management: ManageEngine | Shailesh Kumar Davey | Vice President, Engineering, ManageEngine | Interviews |


Real-time IT Should be the Goal of Systems Management: ManageEngine

Interviewed on Jul 31, 2013 by Radhika Nallayam, ChannelWorld Shailesh Kumar Davey, Vice President, Engineering, ManageEngine on why he thinks systems management is a lot less complicated than what it is.
Shailesh Kumar Davey
Shailesh Kumar Davey, Vice President, Engineering, ManageEngine Most of the vendors offer very complex management suites that are not just expensive, but also complicated to install and maintain.

Interview Questions

Full Interview with Shailesh Kumar Davey

CW : Why do you call yourself an emerging alternative to traditional systems management frameworks? Isn’t that a bit ironical for a company that has been around since 1996?

Davey: If you look at the big folks in the industry, you will see that they are heavily focused on sales and marketing. To make up for those heavy investments, they ensure the customer pays up more. That’s why most of the vendors offer very complicated management suites that are not just expensive, but also complicated to install and maintain. As a customer, you are reliable on an army of consultants to install those products. Management of these products is another headache for the rest of your life.

At ManageEngine, we believe that these complexities are unnecessary. We are less focused on sales and marketing and more towards R&D to bring out products that are affordable and simple to use. We also believe in the philosophy of ‘try it before you buy it’. So all our products have a free trial version available on the web. To make this model successful, the most important thing was to ensure our products easy to install and use. That’s the reason our products are pre-packaged.

CW : But this differentiator will only get you so far. The market is very competitive.

Davey: This was the story we started off with and that surely gave us a lot of mind share in the market. Today we have about 72,000 customers globally. But as the market progressed, customer demands also changed. Our efforts currently are more one delivering real time IT. IT users in enterprises are expecting everything they experience in their consumer world—be it the use of social media or plenty of other applications. And they expect the IT department to respond in real time. So IT has to be real time in many aspects, right from identifying a problem in the infrastructure to fixing it.

Enterprise IT department also needs a dedicated collaborative approach to be efficient and quick. We focus on providing multiple tools that help customers achieve these goals. We give our customers the option of buying these tools as point solutions or as a full stack of integrated IT management.

CW : That means, the way an enterprise looks at systems management has changed.

Davey: Cloud, virtualization and mobility have changed a lot of things in enterprise IT. So a CIO should also be the chief learner first. He can not wish away the changes and he should in fact look at tools that will help him bridge the gap between legacy applications and the new age IT.

Consumerization of IT is a big reality. Data center consolidation and management is a big area for us now; so is MDM. A lot of our desktop management effort will now be channeled towards MDM, because that’s where we see a lot action due to factors like BYOD.

CW : Are your products used predominantly by small and mid-sized customers?

Davey: We have customers in the SMB as well as the enterprise sector. We are also present in the service provider market. In an enterprise, however, our products are typically used initially at the department level and are then gradually standardized across the organization. We also have many MSP and remote infrastructure providers as our customers.

Currently, ManageEngine has a hybrid go-to-market model. But almost 60 percent of our business in India is driven through our channels.

Radhika Nallayam is a special correspondent for ChannelwWorld India. Send your feedback to Follow Radhika on Twitter at @radhikanallayam

Other Latest Interviews


Try These 5 Undiscovered Google Drive Tricks

Google Drive and its attendant apps offer a wealth of tools to help you be more productive. Try these five for the biggest boost.

What Does the Collaborative Economy Mean for Information Security?

Most employers allow their staff reasonable use of office products such as telephones, copy machines, coffee and the like. For the most part, employees won't be using the copy machines to compete with Kinko's or a company car to compete with black car limousine services. Well, at least not until now.

Tech Chat

Collaborating To Outcome Based World: Priyadarshi Mohapatra, Avaya

Priyadarshi Mohapatra, Managing Director, India and SAARC, Avaya, on how IT is transitioning from a keep-the-lights-on role to one that enables customers to deliver results.

The Dawn of the Digital Age: Akhilesh Tuteja, KPMG

The development of digital infrastructure will be a key growth driver for technology and solution providers. 

Paradigm Shift from End-Users to User-First : Parag Arora,Citrix

Parag Arora, Area Vice President and India Head, India Sub-continent, Citrix, says new technologies will force organizations to take a user-first approach in 2015.

Mobile and Cloud Are Gamechangers of the Future: Karan Bajwa, Microsoft

Karan Bajwa, Managing Director, Microsoft India, says, in  2015, organizations will adopt a mobile-first and cloud-first strategy to get ahead of competition.

A Network for the Internet of Everything : Dinesh Malkani,Cisco

Dinesh Malkani, President, India and SAARC, Cisco, talks about IoT and the significant technology transitions in the networking world.

Moving to the Third Platform: Jaideep Mehta, IDC

Cloud and mobility are the two technologies that will fuel the rapid adoption of the third platform in India.

Envisaging a Holistic Security Strategy For 2015: Sanjay Rohatgi,Symantec

Sanjay Rohatgi, President–Sales, Symantec India, says the company has a set of holistic solutions in place to secure organizations from security threats. 

Beating the Bad Guys: Sivarama Krishnan, PwC

Organizations will need to turn inwards to establish robust information security strategies.

Building Capabilities for a Digital Tomorrow: Alok Ohrie,Dell

Alok Ohrie, President and Managing Director, Dell India, on the company’s investments to build end-to-end solutions and delivery capabilities for a digital world.


CEO Comebacks: For Better or for Worse?

We bring to you six global CEOs who made the idea work, or not.

Datacenters in the Weirdest Places

A peek into some of the most unusual datacenter locations in the world. Here are 13 datacenters that are built in unusual locations like mines, ships, trucks and even a nuclear collidor. Taking about common wisdom, eh?

12 LinkedIn Mistakes IT Pros Make

LinkedIn is the go-to place for IT pros to market themselves, connect with co-workers, find former colleagues, and meet-up with like-minded folks. Take a few minutes now to make sure your profile showcases your accomplishments, and skills. Here are some common mistakes to avoid.

ChannelWorld Survey: State of the Market 2014

Partners poll their sentiments, expectations, pain points, and challenges for the coming year.

6 Leaders Who Headed for an Abrupt Exit

The abrupt exit of top leaders of Indian and global tech companies this year, with many of them citing ambiguous reasons, surprised the technology world.


Kamtron Systems

Transitioning towards a service-oriented company will boost our growth, believes Kavita Singhal, director, Kamtron Systems.

TIM Infratech

Delivering ‘best of breed’ technologies to enterprises is key to success, says Monish Chhabria, MD, TIM Infratech

Mudra Electronics

A vendor-agnostic strategy helped us sustain business, says Bharat Shetty, CMD, Mudra Electronics.

Systematix Technologies

Our USP is a customer-friendly approach backed by services, says Akhilesh Khandelwal, Director, Systematix Technologies.

CorporateServe Solutions

Our ability to turnaround complex ERP projects in record time is what gets us customer referral, says Vinay Vohra, Founder & CEO, CorporateServe Solutions.

KernelSphere Technologies

We are emerging as an end-to-end systems integrator, says Vinod Kumar, MD, KernelSphere Technologies.

Uniware Systems

We constantly validate emerging technologies for first-mover advantage, says Vergis K.R., CEO, Uniware Systems.

Astek Networking & Solutions

An innovative approach helps us stay successful, says Ashish Agarwal, CEO, Astek Networking & Solutions.

CSM Technologies

Our approach is backed by innovation and simplicity, says Priyadarshi Nanu Pany, CEO, CSM Technologies.


Partnering for Profitability

Atul H. Gosar, Director, Network Techlab, shares how the company’s association with EMC has provided it with a competitive edge and a wide customer base, leading to increased profitability.

Sponsored Content

Promising Pipeline

Venkat Murthy, Prime Mover, 22by7 Solutions, shares how EMC brings in competitive edge by enabling technology, GTM and lead generation, helping 22by7 acquire new customers and retain old ones.

Sponsored Content

Powerful Performance

Deepak Jadhav, Director, VDA Infosolutions, says initiatives by EMC around training and certification have helped the company’s staff improve its performance and enhance customer experience.

Sponsored Content

Performance Booster

Rajiv Kumar, CEO, Proactive Data Systems, says that the solution provider’s association with EMC has helped expand its customer base and added value to existing offerings.

Sponsored Content

Pursuit of Profitability

Santosh Agrawal, CEO, Esconet Technologies, shares insights on how the systems integrator’s association with EMC has spelled sustained success over the years.

Sponsored Content

Non-Performance is Not an Option

Nitin Aggarwal, Director, Trifin Technologies, shares insights on how the association with EMC has helped the system integrator stand out and empowered its personnel to deliver consistent performance.

Sponsored Content


Signup for our newsletter and get regular updates.