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Dell Seeks Services Boost With New Security Offerings

By IDGNS Thu, Jul 29, 2010

Dell beefed up its security offerings with new hardware and services, which could help the company to strike more long-term service engagements with customers.

The security offerings are part of a new product portfolio targeted at medium-sized businesses, Dell said. The portfolio brings together security management, deployment and vulnerability assessment tools to protect data and IT infrastructures.

The portfolio includes managed security services through a partnership with SecureWorks. SecureWorks provides a hardware- and software-based security information management platform that collects data and events from devices and uses that information to identify threats. SecureWorks will provide the hardware, which will work with industry-standard servers, clients and networking gear.

Dell has primarily done short-term service engagements in the past, and with the security services it aims to stay in touch with customers beyond just the hardware sale, said Paulette Altmaier, Vice President, Small- and Medium-Business Solutions, Dell.

Dell says it needs to be in constant touch with customers to assess their security and resolve related problems. Its involvement has to increase particularly because medium-sized businesses may not have the expertise and resources of larger companies to tackle internal and external security threats.

"Most security threats were the domain of hackers. Now it's organized crime and industrial espionage. It's a whole different ballgame," Altmaier said. "The security services market is growing and now is the time for Dell to come in, given our strategic focus."

The security portfolio will also include Dell-branded hardware and services to secure hardware and prevent intrusions. The J-SRX network security appliances will provide firewall, intrusion prevention, antispam and antivirus technologies to secure networks. The appliances were already being offered to larger customers, but are now being extended to medium businesses with up to 10,000 employees. The appliances are being provided through a partnership with Juniper, announced in October last year, to bring network-level security to medium businesses.

Dell's client security services through its Kace acquisition in February are also part of the portfolio. The company will offer the Kace K1000 management appliance, which helps secure client devices through services like patching.

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