Optus Business rolls out new solutions under managed services portfolio

Optus Business has launched three new features and an update to existing services under its managed services portfolio, Optus Go.

Samira Sarraf Oct 16th 2018 A-A+
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Optus Business has launched three new features and an update to existing services under its managed services portfolio, Optus Go.

Optus Go now includes solutions for contact centre, security and storage, in addition to enhancements for its existing connectivity, collaboration and cloud solutions.

Specifically, the solutions being rolled out are Optus Go Contact Centre, which provides enterprises with cloud-based contact centre capabilities, including management of inbound calls, outbound calls, chat and email, social, workforce management, quality management and analytics.

Reporting options are also included in the solution.

Meanwhile, Optus Go Security comes with an advanced cloud security architecture fully managed by Optus - it is expected to protect enterprises’ data in its most vulnerable areas, including email and web protection.

Optus will also offer storage services including flash-based, storage-as-a-service solution, which is designed to allow enterprise customers to exceed reserved capacity commitment as business requirements grow.

Delving deeper, the solution also offers as-a-service flash storage in the customer's choice of data centre, without the need to manage end of life hardware and other common storage problems.

"The Optus Go solutions were created in response to our customers who are looking for the benefits of ICT solutions without the cost or burden of ownership and management," said John Paitaridis, managing director at Optus Business.

"We designed Optus Go to save our customers time and money by simplifying technology, delivering connectivity and ICT as an end-to-end solution in a secure and managed environment."

On top of the new services, Optus is also updating the existing ones by adding new features, however it was not specific on the details.

“An enterprise must address key network and ICT needs as a solid foundation for optimising their investment in next generation technologies," Paitaridis added.

"Optus Go delivers speed, reliability and a range of enterprise ICT services which help accelerate our customers’ digital strategies."

Optus Go was announced in February as a suite of simplified ICT solutions developed for organisations of all sizes, combining ICT products, services and support.

When launched, Optus Go included Optus Go Cloud, Optus Go Connectivity, and Optus Go Collaboration.