Symmetrix Computer Systems | Dinesh Dhanapathi| ChannelWorld Premier 100 2015 Winner| Top 100 Channel Partners of India

Symmetrix Computer Systems Dinesh Dhanapathi Managing Director

SNAPSHOT

Headquartered: Bengaluru

Branches: 2

Employees: 35

Key Executives: Vijayakumar V, COO; Suresh R., DGM-Managed Services; Jagadish Rao, DGM-Customer Support; Ranganath Jagadeesh, Business Development Manager

Key Principals: Dell, HP, Lenovo, Cisco, Microsoft

According to Symmetrix, its first agile move was to give up loss generating areas. For 18 months, the company was the service provider for a leading brand of laptops and was not breaking even.

Consequently, it let go of more expensive manpower and hired freshers who were put through training by the seniors, resulting in better performance. The company renewed focus on higher margin areas like security solutions and facilities management. A 20 percent jump from the previous year in turnover was the result of some of their customers sharing their growth with the company, based on the trust that the company managed ot build over the years. 

Symmerix’s second agile move was to undertake need-based facility management, where an MNC client wanted a specific IT facility service to be provided for 45 days.

The third agile move was deploying four technical manpower at a leading audit firm on a trial basis to manage their IT Infrastructure with a challenge that the number of pending tickets be brought close to zero.

The company achieved this through a very close monitoring process with required skill sets and training and have now won the order and beaten a major IT company who was supporting the customer for the past three years.