Here’s how Indian businesses view the cloud

By Saheli Sen Gupta Nov 30th 2016

Indian organizations recognize customer support and cost options as the driving factors when it comes to choosing the right cloud service provider.

  • In a survey conducted by the Cloud Security Alliance (CSA) in collaboration with Instasafe, 123 Indian organization reveal their preferences and decision factors when it comes to cloud adoption.

  • 62 percent of the respondents are active users of cloud, but only 16.7 percent of these active users have adopted the cloud for more than three years. Over 30 percent of the users mention that they adopted the cloud for less than a year, while 35 percent have been on the cloud for at least 2 years.

  • Only 25 percent of existing cloud users have more than 10 applications hosted on the cloud whereas a majority of 32 percent have only an average of two to four. This is much lower than the global average of 1,154 cloud services with 174 distinct collaboration services.

  • Software as a Service (SaaS) is the most preferred cloud delivery model while Infrastructure as a Service (IaaS) comes a close second. Email, Human Resource Management (HRM) and Customer Relationship Management (CRM) are the top three applications hosted on cloud, while financial services is the least hosted. 

  • 50 percent of the respondents favor a private cloud over a hybrid or public one. While almost 90 percent have been using the cloud for business applications, indicating a very operational approach to the technology instead of a revenue generating one.

  • Lack of industry standards and lack of cost effectiveness are the biggest roadblocks to the adoption of cloud in India, followed by difficulty with integrating it, risk of data loss and risk of security breach.

  • The respondents unanimously voted the importance of good customer support when it comes to choosing a cloud service provider. Surprisingly, the presence of a local datacenter was touted as the least important factor. The market is currently dominated by Amazon Web Services and Microsoft Azure.

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