Future Calls is an information technology and project consultancy services firm. It serves a clientele that includes leading multinational call centers, banks, educational giants, and corporates. The company uncompromisingly focused on their requirements and implement business-appropriate technology for them, giving them a value for money. The company possesses strength that includes technical domain expertise, gained from different projects. The company aims to offer quality technical services, with a focus on the provision of appropriate technology configuration, brand-neutral product selection, and ensure total customer satisfaction. Future Calls has demonstrable excellence on factors that are critical to technology and product engineering. It has done significant approach in providing solutions to customers rather than products, thereby increasing a strong relationship with the customers. Future Calls has gained expertise in voice domain, hence was a natural choice for TATA to pick it as an LCM partner.