PATH INFOTECH, Sandeep Mehrotra
Mar 30th 2016
Path Infotech chose its digital transformation to customer route quite well. ServitiumCRM is a solution (Service CRM) devised by Path to enable organizations to not only adopt a more customer-centric approach but also bring efficiency and increased responsiveness to their business processes. An outcome of more than 13+ years of experience in the Service domain, ServitiumCRM is a comprehensive On Cloud Solution that enables Organizations to manage end-to-end customer service processes involving spare parts and franchisee and various functions. In keeping with the rise of smartphone users across the globe, last year Path took its Service CRM to the next level by arming its ServitiumCRM customers with various Mobile Apps - mFST—a mobile Field Service Technician App, Dealer Sales & Service App - Customer App. More than 500 of their Service Technician have been using the App for the past one year, leading to almost 50% call closures on mobile.