ChannelWorld May 19th 2018 A-A+
Headquartered: Mumbai
Branches: 1
Key Executives: Dnyanesh Kulkarni, Director; Vaidehi Parulekar, Manager; Sameera Hawaldar, Technical Head
Number Of Employees: 11
Key Principals: Adobe, Autodesk, Microsoft, Microworld, Symantec, HP, IBM, Dell, Epson, LG
Key Verticals: Construction, E-commerce, IT/ITeS, Manufacturing, BFSI 
Key Technologies: Enterprise Apps, Datacenter, Security, Servers, Storage, Hybrid Cloud
Deltakraft Solutions has provided IT infrastructure solutions to small, medium and enterprise-level businesses for many years. Knowing that ‘one size doesn’t fit all’ they are guided by the principle of “right solution to the right customer”. They provide comprehensive solutions to align their technical infrastructure with emerging trends to gain maximum RoI and minimize Total Cost of Ownership (TCO).
Visual-IVR is an Omni channel Digital Transformation Product - touch-controlled menu of interactive voice response (IVR) options with the ability of additional business process options for smartphone users that accompanies the voice and touch tone based IVR experience with visual touch points like images and text, improving first-call resolution and reducing agent-engaged call times. For consumers using the traditional voice channel from a smart mobile device, Visual IVR acts as a bridge between the two worlds. Furthermore, it can help companies build additional features for their customers vide the self-service avenue.
With Visual IVR, rather than controlling the IVR tree with speech or touch-tone input alone, the options are visualized through a touch-optimized disposable app experience that doesn’t require the download of any native mobile app. All smartphones across all platforms are supported through the use of HTML5 and SMS. Navigating the IVR application and connecting to a customer service representative is thus accelerated through intuitive user-friendly interface. This also can be leveraged to keep a data channel open to share documents or images securely. The primary aim though is to ensure Customer Satisfaction through an Omni channel medium.

Premier100 Main Award: The Imaginative 100