Key Executives: Jaganathan T, MD; Chezhian C S
Number Of Employees: 61
Key Principals: Altitude, Avaya, Matrix, FortiGate, Cisco, Kaskpersky, D-Link, Avisol
Key Verticals: IT/ITeS, BFSI, Education, Hospitality, Manufacturing
Key Technologies: Security, Networking, Unified Communications, Facility Mgmt, Desktops & Notebooks, Public Cloud
FutureCalls had already established a strong presence, expertise and customer loyalty in certain core areas such as telephony, contact center solutions and networking. The company took a clear and strategic decision before the beginning of the financial year 2017-2018 to bring in an aggressive presence in identified emerging technologies without dumping the expertise and reputation gained in core competencies.
The organization’s strategy is to gain expertise in futuristic technologies in telecom and contact center solutions; but at the same time get into few emerging technologies, which are aligned to the core competencies of FutureCalls.
The strategic directions adopted by FutureCalls in 2017-18 were as follows – The company strengthened its presence in information security solutions and remote infrastructure management. In contact center technology, FutureCalls breached into newer areas such as cloud based contact center service, chatbots and social media interactions in contact centers.
FutureCalls improved its share in information security solutions and established partnerships with leading OEMs in info security market space. Another significant process improvement was consistent focus on building leads and funnel. All these paradigm changes helped the company to improve the topline performance by about 38 percent in FY 2017-18 compared to the previous FY.
Premier100 Main Award: The Imaginative 100
Premier100 Main Award: The Futurist 100